Emergency service pricing depends on the scope of work required, a straightforward overflow pump-out costs less than a large spill that requires containment, cleanup, and container replacement. When you call our emergency line, the dispatcher provides a cost estimate before we dispatch the truck so there are no surprises. For existing customers on a regular pickup schedule, minor emergency calls like a bin that filled up faster than expected between pickups are often covered at no additional charge because we view those as a scheduling adjustment rather than a true emergency. For new customers or situations involving significant spill cleanup, we provide transparent upfront pricing and never add hidden surcharges for after-hours or weekend calls.

Yes. Our emergency line is answered seven days a week, including all major holidays. Grease emergencies do not follow a business calendar, and neither do we. Weekend and holiday calls get the same priority dispatch as weekday calls. There is no premium or surcharge for weekend or holiday emergency service, the price you are quoted is the price you pay regardless of when the emergency occurs. If your restaurant is open for business on Christmas Day and something goes wrong, call us. A team member will pick up, and we will get a truck out as soon as one is available.

First, stop adding oil or running water through any drain connected to the affected trap or container. If oil is actively spilling, place absorbent material around the perimeter to contain it, kitty litter, oil-dry pads, or even towels work in a pinch. Block off the affected area to prevent staff and customers from walking through the spill, as used cooking oil is extremely slippery and creates a serious fall hazard. Do not attempt to wash the oil into a floor drain or storm drain, as this turns a containable spill into an environmental violation. If the spill is near a storm drain, place a barrier to prevent oil from reaching it. Take a few photos with your phone for your records. The driver will handle everything else on arrival, including full cleanup.

No. An emergency visit is handled as a separate dispatch and does not replace or reschedule your next regular pickup. Your regular route continues on its normal day and time. After the emergency, we review your account to determine whether your current schedule and container size are adequate for your volume. If we determine that the emergency was caused by a gap in service frequency, we proactively recommend a schedule adjustment, for example, moving from biweekly to weekly pickups, to prevent the same situation from happening again. Any schedule changes are discussed with you first and only implemented with your approval. The goal is always to get you back to normal operations as quickly as possible without disrupting your existing routine.

Our emergency coverage matches our standard service area: all of Orange County, Los Angeles County, and San Diego County. If your restaurant is located outside these three counties, we may still be able to help depending on proximity, call the emergency line and our dispatcher will let you know immediately whether we can reach you within a reasonable timeframe. For locations just outside our borders, we sometimes dispatch from the nearest truck position and can often still reach you quickly. If we truly cannot service your location, the dispatcher will do their best to refer you to a licensed emergency hauler in your area so you are not left without options during a crisis.

Yes. Every emergency visit generates a comprehensive incident report that includes the date and time of your call, driver arrival time, a description of the situation upon arrival, the actions taken to resolve it, volumes pumped, photos of the before-and-after condition, and the driver credentials. This report is delivered to your email within one hour of service completion and is also stored permanently in your online dashboard. The documentation is specifically formatted to satisfy common requests from insurance adjusters, landlords, property managers, and health department inspectors. If you need additional details or a supplemental letter for a regulatory filing, our team can prepare that for you upon request at no extra charge.